Guarantee – T&C’s
Dental Centre Turkey work with partnership clinics who we believe provide honest quality dental treatment in a caring environment. The majority of the dental treatments provided by our partnership clinics are covered by a guarantee. In the event of any issues presenting due to dental works provided by our partnerships clinics, which are included under the terms of the guarantee, necessary remedial works will be provided by the original provider of the dental treatment and at no charge. The guarantee is neither transferable to clinics within the group or outside of the group. Charges for any dental treatment whether remedial or otherwise incurred by dental clinics not in partnership with Dental Centre Turkey will not be reimbursed unless specifically agreed by an authorised representative of Dental Centre Turkey before such treatment is sought or effected, such authority is not available retrospectively. Dental Centre Turkey is the facilitator of your dental treatment and as such is not to be held liable in any issue arising from the dental treatment. In the event of a dispute we will guide you through the appropriate procedure in order to give effect to the guarantee, subject to terms and conditions as and when applicable.
The Guarantee will be reduced or invalidated in the following circumstances:
If oral hygiene is neglected
If the patient does not have a routine dental check-up and professional cleaning at least once a year (invoice required)
If the dentists’ instructions are not followed
If subsequent treatment is carried out to the treatment effected (while under guarantee) in one of our clinics at another clinic (at home or abroad) without written authorisation
If removable restorations such as partial or full dentures are not kept and maintained properly
If gum tissue or bone recedes
Smoking is the cause of your dental issues.
The use of recreational or prescribed drugs or supplements, herbal or otherwise, other than those declared at the time of the dental work carried out. In the event of the dentist being of the opinion that remedial works are necessary due to the intervention of drug use the patient will be requested to undertake both blood and urine analysis, the refusal to provide such specimens will result in the necessary dental treatment being refused.
In the event of accidental damage, for example dropping the denture, sports injury or damage by a third party
A general illness is present which has adverse effects on the chewing organ (e.g. diabetes, epilepsy, osteoporosis, after-condition excessive X-rays or chemotherapy)
Inappropriate selection of the colour and shape of the dental crowns by the patient (during the preparation period, patients are given the opportunity to choose their colour preference however, Dental Centre Turkey cannot be held responsible for the decision of the patient if decide later that they do not like the colour
Occasionally teeth suffer preparation trauma during crown and bridgework resulting in the need for root canal treatment afterwards. Dental Centre Turkey or our partner clinics are not liable for any problem which was not visible on the patient’s final x-ray, and was not foreseeable or predictable, at the time of treatment.
Our experienced team of dentists in Turkey will ensure that the work is done to the highest possible standard. As an extra reassurance to our patients, we provide a long guarantee on all dental work performed in our clinics. Only best clinics in Europe capable of consistently maintaining the highest dentistry standards offer guarantee to their patients and we are one of them!
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